Cisco user Mobile UC insights for Cisco users

This report is for Cisco users. It captures the mobile UC-specific organizational, technological and process attributes of Cisco users and compares the results with those of the Top Performers. We’ve prepared a set of recommendations that can help a Cisco user organization improve their users’ mobile UC experience.

Cisco users account for 17% of the Mobile panel and rated mobile communications less important than other panel members. Satisfaction with the mobile phone and mobile operator remains consistent with the bulk of the Mobile panel, yet in terms of corporate initiatives in support of mobile service such as priority and policies, Cisco users are the least satisfied. This shows the pathway to improving business performance, which is well below the standard measured among Top Performers.

This report is the fifth in a series about mobile UC in business. The experience of users of Cisco IP PBX products are compared with the Mobile Panel. Recommendations are developed from the comparison with Top Performers. Over the past decades, mobile communications improved a users’ reachability, but reduced accountability and convenience to mobile users and their coworkers back in the office. Mobile UC is the next major improvement for unified communications. Mobile UC solutions available today can overcome these weaknesses by delivering accountability, which allows the enterprise IT department to analyze statistics on usage, apply policies for lowest cost, storage and security and by delivering convenient communications between coworkers, regardless of whether they are mobile or at their desk.

The Mobility Index provides a refined view of the scope of technological deployments which reveals how Top Performers have significantly better operating results than Poor Performers. Top Performers also had higher business performance than Siemens users. Top Performers had:

  • 68% more customer satisfaction
  • 2 x more employee satisfaction and
  • 26% more green-ness

than Cisco users.

Recommendations reflect the technology, organizational and processes deployed and consistently used by the Top Performers and not used by Cisco users. These include investing in mobilizing critical enterprise applications, deploying mobile-savvy support staff and resources and adopting qualification procedures for new devices and new classes of devices. Taking steps to mobilize more of the employee-base and enabling more services such as mobile email and SMS are excellent first steps but should also include adoption of mobile UC-specific solutions for extending enterprise telephony features into the mobile service domain.

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