This report reviews the Nortel user perspective on the value of video communications.

Nortel does not offer Nortel-branded products for video communications. Instead the company presents an endpoint-agnostic managed service for their customers. Given that point of differentiation from their more common equipment-oriented competition, it should come as no surprise that their users are heavy users of video services.

Key findings:

  • Nortel users participate in signifcantly more video sessions than others
  • Nortel users are not willing to pay more than others for video conferences instead of audio conferences
  • 2 x more Nortel users consider their firms to be very green than others

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