This report reviews the fundamentals of encouraging a change in business user behavior.

Basic observations from the Energy Camp at Interop 2008 in Las Vegas showed that companies exhibit many attributes that suggest that:

• Companies do not measure travel or carbon dioxide production
• There is no accountability for business travel
• Few organizations train employees how to solve problems in groups

Five best practices are reviewed and recommended to amend employee behavior in large and mid-sized enterprises.

Other reports related to this topic include Executives Guide and Critical Success Factors.

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