This is the third in a series of industry reports on Conferencing.

Here the Software, Business Process Outsourcing and IT Services industries insights on the use and adoption of audio, desktop and room-based video conferencing, web conferencing and face-to-face meetings.

Top Findings in this report includes:

• Face-to-face meetings are the most important collaboration
• 38% expect length and 64% expect frequency of audio conferences to increase
• Reliability is most important factor in decisions about audio conferencing
• Ease of operation is most important factor in decisions about video conferencing

Key factors for decisions about audio conferencing and video conferencing are discussed and presented.

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