From my study of 187 mobile professionals over the summer of 2006, here is how the customer-facing professionals considered the usefulness of call screening service.

Rate the Usefulness of Call Screening Service:

"Call Screening. Imagine a service where all calls to your office extension were made visible to your mobile phone by presenting on its screen the choices of accepting the call from <number and name>, transferring it to <predetermined coworker or subordinate>, or sending it to your company voicemail."


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